Frequently Asked Questions

The Answers You Need about a sustainable clothing brand

Do you sell gift cards?

At this time we do not offer gift cards. Please check in with us to see updates on the status of gift cards.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at burnxbouge@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at burnxbouge@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

What are the payment options?

Visa, Mastercard, American Express, China Union Pay, JCB, Diners Club, CartesBancaires, Discover, Visa Electron, Maestro, Apple Pay, PayPal, PayPal pay later.

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